Refund policy

Returns + Refunds

Changed your mind? Unopened and unused items may be returned within 14 days of delivery.

To be eligible for a return, the item must be in its original packaging and in the same condition you received it. Return shipping is the customer’s responsibility, and original shipping charges are non-refundable.

For hygiene reasons, opened skincare, bath, body, hair and fragrance products cannot be returned. Sale and clearance items are also final sale.

Please contact hello@piiq.ca before sending anything back. Returns sent without prior approval may not be accepted.

Damaged or Incorrect Orders

If your order arrives damaged, defective or incorrect, contact hello@piiq.ca within 7 days of delivery. Include your order number and clear photos so we can make it right.

Refunds

Once your return has been received and inspected, we’ll let you know whether the refund has been approved. Approved refunds will be issued to your original payment method. Your bank or credit-card provider may need additional time to process it.